Cost of Services 


Online Quality of Life Assessment     $200

This up to 1.5-hour online quality of life assessment includes a consultation on the pet's quality of life score and the end-of-life care options.

If the consultation takes longer than 1.5 hours, there will be an overtime fee of $50 per each additional 30 minutes interval.


In-home Euthanasia Visit           $430*

This includes an in-home visit, sedation, euthanasia procedure, a personalized clay paw print, grief and pet loss information and notification to your family veterinarian of your pet's passing. It does not include the cost of cremation - see below for aftercare options.

Two-hour appointment time is assigned to each euthanasia visit. Although you may not need that much time, we want you to know there is no rush at any point and you can take your time to say goodbye to your beloved. We can also discuss any concern you may have prior to signing the euthanasia consent form.

If the euthanasia appointment takes longer than two hours, there will be an overtime fee of $50 per each additional 30 minutes interval.

Additional clay paw print ($25 each) can be requested ahead of time.

An additional $100 for evening, weekend, and holiday appointment.

In-home euthanasia is for dogs, cats, and small mammals (e.g. rabbits, ferrets, chinchillas, etc). No birds, fish, reptiles or amphibians.


In-home Consultation Visit          $650*

The in-home consultation visit covers any individual or combination of our core services: palliative care, hospice care, and chronic pain management.

The 2.5-hour initial home consultation includes review of medical records, quality of life evaluation, thorough physical exam, dispensing of medications, treatments/procedures if indicated, an individualized care plan, and two weeks of on-going care through communication via emails, phone calls, or texts.

If the initial consultation takes longer than 2.5 hours, there will be an overtime fee of $50 per each additional 30 minutes interval.

After fine-tuning the customized care plan for two weeks, client has an option to continue the active care relationship through on-going communication for $150 per month. Follow-up in-home visit (euthanasia or recheck) happening during the first week or during active on-going care, will have a reduced house call fee of $380. 

Follow up visit after the first two weeks, without on-going active care relationship, will be $430.

Medications, lab work, and supplies fees are priced separately.

An additional $100 to evening, weekend, and holiday appointment. 

Palliative and hospice care are limited to dogs and cats only.


Phone Consultation                Free of charge

Dr. Ma understands it can be difficult to make decision for your beloved pet regarding end-of-life care. She offers complimentary 10-minutes phone consultation to provide help and support for the clients in need. She takes phone calls during regular business hour: Monday through Friday, 9am to 5pm. If you leave a message during the regular business hour, she will return your call as soon as possible. If you leave a message after 5pm, your call will be returned the next day.


Deceased Pet Care          $200

If natural death happens before the euthanasia appointment, we can still come to your house to make a personalized clay paw print, provide you the grief and pet loss information, and pick up your pet for cremation OR prepare your pet for burial. We will also notify your family veterinarian of your pet's passing. It does not include the cost of cremation - see below for aftercare options.

An additional $100 for evening, weekend, and holiday appointment.


Aftercare Options

We entrust Animal Memorial Service (AMS) in taking care of our patients' bodies after the transition. All pets are electronically identified and bar coded to ensure pet tracking accuracy. All pets are treated with reverent care and handled individually, gently and always with dignified respect. 


Individual Cremation

Your pet is cremated individually and the ashes is returned to you in one of our complimentary urns.

You can order a digital paw print of your pet. The digital paw print is free for private cremation and it costs $15 for communal cremation.

Your pet's cremains may be picked up from your primary veterinary office or AMS crematorium in Gilroy, or shipped directly to you (USPS with signature and tracking number). Special arrangement can also be made with Dr. Ma for in-person ashes return. Ashes return will take 10-14 days in general.

Under 20 lbs   $280

20-69 lbs        $310

70-99 lbs        $340

Over 100 lbs, please call for the pricing as advanced arrangement would be needed.

Witness cremation is available. If you have any specific need regarding aftercare options, please contact Dr. Ma directly to discuss further before making the appointment. 


Communal Cremation 

In a communal cremation, your pet will be cremated with other beloved pets. Their ashes will be scattered in memoriam over the beautiful Salinas Valley.

Under 25 lbs      $150

25-69 lbs           $175 

70-99 lbs           $200

Over 100 lbs, please call for the pricing as advanced arrangement would be needed.


Private Burial

For private burial in pet memorial park, you can make arrangement ahead of time with the pet cemetery directly. Both Bubbling Well in Napa and Pet's Rest in Colma provide this professional service.

For home burial, you should check your local and county regulations. If animal burial is allowed, an average-sized pet should be buried at least 3 feet deep underground. This depth is important not only to prevent your pet from being disturbed by wildlife, but also to prevent the wildlife from ingesting a pet that has euthanasia solution within them. It is the responsibility of the pet owner, as well as the veterinarian, to prevent injury to wildlife. Because the burial depth is deep, you also need to be cautious of water and power lines.


Additional Information


Normal Business Hours

Monday through Friday 9:00am-5:00pm. Dr. Ma would only see 1-2 appointments a day, so that you would not feel rushed during the last precious moment with your pet. You can use our appointment page to schedule an appointment.

Evening, weekend, and holiday appointments are occasionally available with advanced arrangement. An additional $100 after-hour fee applies.

Same day/urgent apppointment is occasionally available. An additional $50-$75 same day/urgent appointment fee applies.


Service Areas

Castro Valley, Oakland, Hayward, San Leandro, San Lorenzo, Union City, Emeryville, Orinda, Dublin, Pleasanton, Bay Farm Island


An additional non-negotiable $50 travel fee applies to the following extended areas:

Alameda, Fremont, Newark, Berkeley, Livermore, Moraga, Walnut Creek, Alamo, Pleasant Hill, Concord, El Cerrito, Richmond, Danville, San Ramon, Lafayette, Albany


Cancellation Policy

If you must change or cancel your appointment, we kindly ask that you give us at least a 24-hour advance notice. For all in-home visits, there is a $50 fee for change or cancellation made within 24 hours of the appointment time, $100 fee within 2 hours of the appointment time, and $150 fee when Dr. Ma is already driving to your house or no one answering the door at the appointment time (Dr. Ma will wait up to 15 minutes at the door).

Please understand that this fee system is necessary as short-notice changes and cancellations adversely affect our ability to help other pets and families in need.


Payment Options 

To increase equitable access to our service, we offer a $20 discount that is applied to the euthanasia or in-home consultation fee if paid using cash or checks.

Payment is expected at the time of service. We accept cash, personal checks, PayPal, Mastercard, Visa, Discover and American Express at the appointment.

We do not accept CareCredit, but we accept Scratchpay.


Online Prepaid Option 

Our clients can use our online payment system to prepay for their requested services. While this feature is convenient, please note that in the event that you need to cancel the appointment, the 3.5% credit card processing fee is non-refundable.



Individual Cremation


Communal Cremation